Return Policy
CQDY Return Policy: Hassle-Free Returns for Your Peace of Mind
At CQDY.store, we want you to be completely satisfied with your purchase. If you're not happy with something, we offer a straightforward return and refund process to make things right.
Here's how it works:
- Return Window: You have 14 days from the date of delivery to initiate a return for a full refund or exchange.
- Start Your Return: To begin, simply contact our friendly customer support team. Let them know if you'd like a refund or exchange.
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What's Not Returnable: Please note that certain items are not eligible for return once shipped:
- Custom or Personalized Products: These are specially made just for you!
- Edible or Perishable Products: We can't take back food or anything with a short shelf life.
- Special Order Items: These are unique items ordered specifically at your request. (e.g., cake toppers, ribbon, plants)
- Exceptions: If you receive an incorrect item, a defective product, or something damaged during shipping, we'll gladly accept your return or exchange regardless of the category.
For a smooth return experience, please follow these guidelines:
- Pack it Safely: Use the original packaging and any protective materials if possible to ensure your item arrives back to us safely.
- Trackable Shipping: Choose a reliable shipping method with tracking and insurance for peace of mind.
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Who Pays Shipping:
- Our Mistake: If we messed up (wrong item, damage, etc.), we'll cover both return and (if applicable) re-shipping costs.
- Change of Mind: If you decide you don't want the item anymore, you'll be responsible for return shipping costs. (Re-shipping costs for exchanges will also apply)
Refunds:
- Processing Time: Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds will be issued promptly through your original payment method.
- Timing: It typically takes 3 business days to process a refund, but your bank or credit card company may take additional time to reflect it in your account.
Questions? We're Here to Help!
If you have any questions or need assistance with the return process, please don't hesitate to contact our customer support team at [email address removed]. We're always happy to help!